Lightspeed is seeking a full-time, customer-centric and energetic person to join the team as a Subscription Operations Coordinator (Billing and Fulfillment) in our Berlin office. Reporting to the Team Lead for Billing and Fulfillment, you will be responsible for supporting our customers along with the Sales Operations Team for tasks related to invoices, hardware, and shipments. 

If you’re an organized, ambitious, independent and tech-savvy person who is looking for a dynamic experience within a fast-paced, growing organization, then this is the position for you!

As Billing and Fulfillment Coordinator you will:

  • Resolve billing and subscription inquiries via phone and email from customers;
  • assess and reconcile invoices from customers as required;
  • collaborate with vendors to monitor and ensure availability of hardware stock;
  • manage inventory and shipments internally and via external warehouses;
  • coordinate return to manufacturer authorizations (RMAs) across Europe;
  • communicate transfer and stock information to Finance on request;
  • take proactive measures to ensure hardware is efficiently delivered to customers;
  • align and improve fulfillment processes to reduce error.

What you bring to the team:

  • Experience in an administrative or sales support role;
  • full working proficiency in German and fluent English language skills;
  • stellar time management and organization skills;
  • obsessive attention to detail;
  • a thorough and methodical approach to your work.

It is also nice if you have:

  • Experience in Supply Chain Management;
  • experience with and Zendesk is a plus;
  • Passion for technology;
  • eCommerce, Retail or Restaurant experience.

In addition to the perks you see on the Careers page, you’ll get access to:

  • A Central office at Berlin;
  • an environment that encourages initiatives and leadership;
  • fun activities with your teammates - be part of the Lightspeed family;
  • social events throughout the year including the legendary annual holiday party, free sports classes and many more;
  • work with highly talented people who are as passionate about their craft as you are!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!